I was a member here for several months and really enjoyed the facilities. Unfortunately, my kids do not go to daycare next door anymore so it is no longer so convenient. I initially called to cancel my membership and the staff were very friendly but let me know their policy is that I have to personally come in to cancel or cancel via mail, but I could make a payment over the phone. When I pointed out that California AB-390 required that businesses who sign people up online also allow them to cancel online, they let me cancel via email. I really appreciated that flexibility and willingness to listen to me even as I was cancelling my membership.