I showed her a photo of the cut I wanted and still she got it wrong! The cut was asymmetrical with medium length, loose layers on one side and short on the other and in the back. I didn't say anything more because she saw the photo and said she's been cutting hair 13 years. I ended up with short, tight layers on both sides! I was extremely upset that I couldn't say anything but I certainly won't go back! Three weeks later I'm still upset - it'll take months for it to grow back.