Went in for a facial- which was only my second facial, my first being in Stockholm at a popular hotel. The PENZONE facial was nice- but I did miss the European spa experience of having a dipping pool, sauna, steam room, jacuzzi, etc. I did schedule more services and will be going back. I will say it was much easier for me to call in to book an appointment than to book on their app or even in person (the front desk was not helpful) - especially when you need to stack services (meaning, I wanted a mani, pedi, facial and eyebrow arch)